FAQs

Frequently Asked Questions

📦 When will my order arrive? Most orders are delivered within 3–5 business days. Because we ship fragile lighting, you will receive a tracking link to monitor your shipment’s progress from Hamburg to your door.

💡 Are the bulbs included with the chandelier? To ensure you can choose the exact color temperature (warm vs. cool) for your space, bulbs are typically sold separately unless specified. Our fixtures are compatible with all modern energy-efficient LED alternatives.

🛠️ Is professional installation required? Yes. For safety and warranty purposes, we highly recommend that a professional electrician handles the wiring and mounting of your gnuhi fixture, especially for heavier multi-tier designs.

💳 Which payment methods do you accept? We support secure options including BLIK, PayU, Visa, Mastercard, and Apple Pay.

💬 Need more help? Our lighting consultants are here to help you find the perfect glow for your home. Email: info@gnuhi.com Phone: +49 1578 6886935 Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)